Resume

Gem, March 2020 - February 2023

Customer Success Program Manager - Scaled Success Manager

• Led and expanded the Scaled Success team, optimizing low-touch service for rapid business growth.
• Designed and implemented program business intelligence capabilities to analyze the reach and impact of programs.
• Utilized data-driven insights to segment and differentiate communication strategies for customer segments.
• Collaborated with data scientists to analyze program effectiveness and make informed decisions.

Twitter, May 2017 - November 2019

Customer Success Account Manager - Twitter Ads

• Led and trained a global team on new product offerings, establishing strong client relationships.
• Collaborated with clients to establish and achieve KPI goals, building strong rapport.
• Utilized Salesforce to manage client information and generate reports.
• Streamlined processes through tool implementation.

Dropbox, November 2015 - January 2017

Sales Development Jr. Analyst

• Supported sales development reps by sourcing new contacts for strategic accounts.
• Conducted research and maintained accurate account information in Salesforce.
• Implemented process improvements for contact and account sourcing, ensuring data accuracy.

Full experience available on LinkedIn

Education:

Flatiron School, March 2023 - July 2023 - Software Engineering, Full-Stack

Southern Utah University, 2006 - 2008 - Theater Design and Technology